Terms

Bush Batteries on-line shop terms & conditions.

1) Warranty. All goods supplied via our on-line shop are covered by a 12 month limited warranty unless otherwise stated in the product description. Manufacturers warranty periods may differ and any claim beyond 12 months should be referred to them. Warranties cover failure due to manufacture/component fault only. Failure due to mis-use, neglect or damage caused by external influences are not covered. For more details phone 020 8364 3771.

2) The Law. Bush Batteries will comply with our obligations under UK consumer law.

3) Faulty Goods. Faulty goods within the 12 month warranty period must be returned carriage paid. If the failure proves to be due to a manufacture/component fault we will change it for an equivalent product free of charge. If we can not supply a suitable equivalent a refund will be issued (goods only). This does not affect customers statutory rights.

4) Goods incorrectly supplied. If we supply you with goods not to the specification of those ordered (see section 10) we will pay return carriage and exchange for the correct goods free of charge. If we can not supply the correct goods a refund will be issued.

5) Right to cancel. Cooling off period 7 days from receipt of your order. If you decide you want return or cancel your contract with us all goods must be returned carriage paid and unused in their original packaging. When received in good condition a refund will be issued for the goods less our carraige costs, any other fees incurred by us and less a 10% handling fee.

6) Damaged goods. If the goods we supplied arrive damaged in any way you must report this within 48 hours of receipt. Please contact us for information on how to package and return goods damaged in transit. Where it is not practical for the goods to be returned via a carrier we reserve to right to insist on customers providing photograhic evidence and/or written proof of the alleged damage. We will aim to supply replacement goods within 48 hours of the damaged goods, or relevant proof of damage, being received by us.

7) Handling period & shipping. We aim to process orders within 1 working day of receipt. Delivery is normally 2 to 3 working days after order processing on express delivery items and 3 to 7 days on standard delivery items. All delivery prices/times shown apply to UK mainland only (if Scottish Highlands please contact us before placing an order). For all other UK destinations including the Scottish Highlands please contact us before placing an order. The following postcodes may incur extra delivery charges (especially for large/heavy items):

AB31 - 38, AB40 - 56, IV1 - 28, IV30 - 32, IV36 - 40, IV52 - 54, IV63, KW1 - 14, PA21 - 38, PH4 - 41, PH49 - 50, BT, HS, 1V41 - 49, IV51, IV55, IV56, KA27 & 28, KW15 - 17, PA20, PA41 - 49, PA60 - 78, PH42 -44, ZE, IM, CHANNEL ISLANDS.

NB. For all of the above postcodes items will be sent via Royal Mail where possible and this can cause delays in receiving your item/items. If in doubt please contact us before placing your order.

7a) Customers are advised to allow 7 day buffer period in addition to the estimated delivery period to allow for delays which may be out of our control. We accept no responsibility for any loss incurred by such delays, financial or otherwise, and are not liable for customers' self enforced deadlines. Refunds will only be issued if we cannot supply suitable replacement goods and also only after the 7 day buffer period has elapsed. Orders will only be considered lost after a period of 10 working days after dispatch. For delayed items customers must contact the carrier directly quoting the relevant consignment number which can be obtained from us by phoning 020 8364 3771.

7b) Special delivery instructions, or requests for deliveries on certain days only cannot be guaranteed (although we will try our best) and customers who miss delivery must rearrange their own re-delivery or collection time by contacting the courier company concerned.

7c) Delivery of ex-stock or special order items may take up to 10 working days.

8) Complaints. If you have a complaint about our service please phone 020 8364 3771. If your complaint cannot be resolved over the phone you should send your complaint in writing to: Complaints, Bush Batteries, c/o Bush Motor Services, Station Garage,Queen Annes Place, Bush Hill Park, Enfield, Middlesex EN1 2PX.

9) Payment by cheque. Goods will be dispatched once cheque is received and cleared by our bank (up to 7 working days plus our normal delivery period).

10) Description of goods. All images are for guidance only and brands may vary. In cases where a particular brand is out of stock an alternative of equivalent quality and specification to that shown will be supplied unless you specifically tell us otherwise (this information can be entered in the 'Your notice to us' section at checkout). We only deal with quality suppliers. All products on this site are guaranteed to meet (or exceed) British/European industry standards. Prices shown on this site are exclusively for orders made through our on-line shop only.